Three perspectives when presenting the case for Knowledge Management

  1. KM as a PROGRESSIVE capability, an enabler that is a key element in building the organisation’s future.
  2. KM as a CORRECTIVE intervention, fixing problems such a poor customer service or poor service delivery.
  3. KM as a PREVENTATIVE measure, to mitigate the knowledge that ‘walks out of the door’ with the retiring workforce and knowledge hemorrhage during a cycle of retrenchment.

Originally published on LinkedIn Pulse: