For the first time, organisational knowledge and its management are a core part of ISO certification requirement. Will this be a game changer projecting Knowledge Management as a mandatory thing to do?
Clause 7.1.6. Knowledge
Determine the knowledge necessary for the operation of its processes and to achieve conformity of products and services.
This knowledge shall be maintained and made available to the extent necessary.
When addressing changing needs and trends, the organization shall consider its current knowledge and determine how to acquire or access any necessary additional knowledge and required updates.
The following notes are also included:
NOTE 1: Organizational knowledge is knowledge specific to the organization; it is generally gained by experience. It is information that is used and shared to achieve the organization’s objectives.
NOTE 2: Organizational knowledge can be based on: a) Internal Sources (e.g., intellectual property, knowledge gained from experience, lessons learned from failures and successful projects, capturing and sharing undocumented knowledge and experience; the results of improvements in processes, products and services); b) External Sources (e.g., standards, academia, conferences, gathering knowledge from customers or external providers).
This is not a KM standard, only a requirement for KM. It basically states that organisation need to give proper attention to organisation knowledge in context of quality of product and services.